{"id":2004,"date":"2023-11-13T11:34:54","date_gmt":"2023-11-13T11:34:54","guid":{"rendered":"https:\/\/justfeedback.com\/blog\/?p=2004"},"modified":"2024-01-15T15:30:18","modified_gmt":"2024-01-15T15:30:18","slug":"retail-customer-experience","status":"publish","type":"post","link":"https:\/\/justfeedback.com\/blog\/retail-customer-experience\/","title":{"rendered":"Top 12 Retail Customer Experience Strategies (2024)"},"content":{"rendered":"<p>Customer experience is the backbone of retail success. It&#8217;s as simple as that.<\/p>\n<p>Happy customers tend to return, make repeated purchases, and even consider subscribing to your loyalty programs. In other words, customer experience can make or break your retail business.<\/p>\n<p>Having said that, how are <i>you<\/i> planning to optimize your retail customer experience before the holidays kick in?<\/p>\n<p>Don&#8217;t sweat it \u2014 you have landed just on the right page! In this extensive guide, we will have an in-depth discussion about some of the most successful strategies that will take your retail customer experience to the next level.<\/p>\n<p>These strategies will help you improve and reimagine retail touchpoints, and more importantly, push you to view them through a customer&#8217;s eyes.<\/p>\n<p>So, let&#8217;s dive right into it and boost your omnichannel CX strategy!<\/p>\n<table class=\"block-table block-style1 uk-table uk-table-divider\">\n<thead>\n<tr>\n<th>Table of contents<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item1\" uk-scroll=\"offset:50;\">What is retail customer experience (CX)?<\/a><\/td>\n<\/tr>\n<tr>\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item2\" uk-scroll=\"offset:50;\">Why is customer retail experience important?<\/a><\/td>\n<\/tr>\n<tr>\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3\" uk-scroll=\"offset:50;\">Top 12 retail customer experience strategies<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-1\" uk-scroll=\"offset:50;\">1. Increase customer touchpoints across channels<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-2\" uk-scroll=\"offset:50;\">2. Develop consistent CX across channels<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-3\" uk-scroll=\"offset:50;\">3. Double down on personalization<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-4\" uk-scroll=\"offset:50;\">4. Leverage AI and machine learning<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-5\" uk-scroll=\"offset:50;\">5. Enable predictive analysis<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-6\" uk-scroll=\"offset:50;\">6. Build a customer loyalty program<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-7\" uk-scroll=\"offset:50;\">7. Use the right technology<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-8\" uk-scroll=\"offset:50;\">8. Ensure the human element<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-9\" uk-scroll=\"offset:50;\">9. Smooth digital experience in physical stores<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-10\" uk-scroll=\"offset:50;\">10. Prioritize customer security<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-11\" uk-scroll=\"offset:50;\">11. Celebrate the most loyal customers on social<\/a><\/td>\n<\/tr>\n<tr class=\"section-sub\">\n<td><i class=\"fad fa-caret-right\"><\/i><a href=\"#item3-12\" uk-scroll=\"offset:50;\">12. Solicit customer feedback regularly<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"block-aida block-style1\" id=\"cta-aida-top\">\n<div class=\"block-aida-core\">\n<div class=\"block-body\">\n<p class=\"block-title\">Collect feedback with <strong>JustFeedback<\/strong><\/p>\n<div class=\"block-text\">\n<p>JustFeedback helps your business increase profits and reduce risk by improving your customer experience<\/p>\n<\/div>\n<div class=\"block-buttons\"><button class=\"button button-link button-s button-v1 button-cart border-radius-5 margin-0\" data-upify-event=\"button-cta-trial-aida\"><a href=\"https:\/\/app.justfeedback.com\/register\">Start For Free<\/a><\/button><\/div>\n<\/div>\n<div class=\"block-footer\">\n<div class=\"block-text\">\n<p class=\"block-flex block-flex-center flex-row-gap-5 flex-column-gap-20 w480-block-flex-column\"><span class=\"hidden-display-OFF\"><i class=\"fal fa-check\"><\/i>Setup in seconds<\/span><span><i class=\"fal fa-check\"><\/i>No credit card required<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2 id=\"item1\">What is retail customer experience (CX)?<\/h2>\n<p>A retail customer experience or retail CX essentially refers to the overall experience of customers with a retail brand, throughout their buyer journeys, and across online or in-store interactions (emotional and cognitive).<\/p>\n<p>It is both a qualitative and quantitative performance metric that helps retailers determine how smoothly customers can go about their buyer journeys and is often used to improve customer experience.<\/p>\n<p>In other words, retail customer experience is the sum total of positive and negative experiences delivered by a brand across a customer&#8217;s touchpoints.<\/p>\n<p>Therefore, it makes excellent sense to improve retail CX. After all, success in retail requires impeccable customer engagement.<\/p>\n<p>Let&#8217;s read further to understand how important it is to track retail customer experience as a metric to render a brand successful.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/justfeedback.com\/blog\/wp-content\/uploads\/2023\/11\/8732504.jpg\" alt=\"retail industry, retail businesses, retail experience\" \/><\/p>\n<h2 id=\"item2\">Why is customer retail experience important?<\/h2>\n<p>Here are some of the most crucial reasons why retailers need to improve customer experience.<\/p>\n<h3 id=\"item2-1\">1. Improves customer retention rate<\/h3>\n<p>One of the most important reasons why we recommend retailers consider customer experience is to keep their customers from leaving them. The modern-day customers are bombarded with ads left, right, and center.<\/p>\n<p>Moreover, they have the internet and endless alternatives. A thoughtfully planned CX strategy will ensure the customers feel valued at your store, a feeling that is quite rare. A content buyer journey will often lead to higher customer retention rates.<\/p>\n<h3 id=\"item2-2\">2. Higher loyalty program sign-ups<\/h3>\n<p>Customer loyalty programs are driven by positive customer experience. Retailers get to make the most of loyalty programs as these encourage customers to make purchases, earn points, and make more purchases to redeem them!<\/p>\n<p>A personalized customer experience based on data collected through buyers&#8217; touchpoints will push customers to be a part of the loyalty program and strive to climb to higher levels.<\/p>\n<p>The more sign-ups retailers get for their loyalty programs, the more the chances of repeated purchases.<\/p>\n<h3 id=\"item2-3\">3. Increase sales and CLV<\/h3>\n<p>Today&#8217;s customers do not shy away from sharing their online purchase experiences no matter how bad they were.<\/p>\n<p>Such bold customers take to social media to spread the word. In other words, retailers open doors for positive word-of-mouth if they deliver positive customer experiences.<\/p>\n<p>Positive customer experiences lead to more sales and even more customer lifetime value. CLV is a result of customer retention and loyalty, which increases with improved customer experiences.<\/p>\n<h3 id=\"item2-4\">4. Boost brand reputation<\/h3>\n<p>Believe it or not, each of your customers is your brand ambassador. Retailers who realize this simple fact find the task of improving customer experiences more meaningful.<\/p>\n<p>It sure is a time-consuming and effort-intensive task, but it comes with an excellent payoff \u2014 an improved brand reputation built on highly personalized and consistent customer service.<\/p>\n<p>The moment retailers neglect customer experience, they are setting themselves up for failure in this fiercely competitive market.<\/p>\n<h3 id=\"item2-5\">5. More customer engagement<\/h3>\n<p>The customers engaging in a conversation with you are your biggest assets. These are the customers that really want you to improve as a brand and provide better services.<\/p>\n<p>As you strive to improve retail CX, you will have to consistently solicit customer feedback \u2014 giving customers opportunities to speak their hearts.<\/p>\n<p>The process of improving CX allows retailers to work toward answering\/resolving customers&#8217; queries and issues, collecting feedback across buyer touchpoints, facilitating self-service experiences, and more.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/justfeedback.com\/blog\/wp-content\/uploads\/2023\/11\/22064583.jpg\" alt=\"customer expectations, customer retention, customer journey\" \/><\/p>\n<h2 id=\"item3\">Top 12 retail customer experience strategies<\/h2>\n<p>Now that we are well-acquainted with the definition and importance of retail customer experience, it&#8217;s time we discuss some of the top retail customer experience strategies.<\/p>\n<h3 id=\"item3-1\">1. Increase customer touchpoints across channels<\/h3>\n<p>There&#8217;s no way around this. Retailers will have to make data-driven decisions to ensure their efforts don&#8217;t go to waste.<\/p>\n<p>Improving customer experience involves empowering every member of your team with essential customer data points, which can be collected across touchpoints.<\/p>\n<p>Also, the more data you collect, the better you will strategize. Therefore, we highly recommend increasing the number of touchpoints in the buyer journey across all your online and physical stores.<\/p>\n<h3 id=\"item3-2\">2. Develop consistent CX across channels<\/h3>\n<p>Customers expect consistency from their favorite brands, especially if they function across multiple channels. Not just that, retailers need to be consistently present on these channels too!<\/p>\n<p>Did you know almost <a href=\"https:\/\/www.voxco.com\/blog\/70-customer-experience-statistics-you-should-know\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>42 percent<\/u><\/a> of consumers expect seamless CX across devices and channels? This key CX strategy will easily put you ahead of the competition and render your retail brand a customer-centric company.<\/p>\n<h3 id=\"item3-3\">3. Double down on personalization<\/h3>\n<p>Pull them with personalization. Customers want retailers to personalize their experiences, especially when they agree to share their personal details and complete surveys.<\/p>\n<p>One of the most effective and profitable CX strategies for implementing personalization is customer loyalty programs.<\/p>\n<p>Providing highly personalized and exclusive experiences by harnessing data related to customers&#8217; past purchases and buying patterns will help you retain <a href=\"https:\/\/newsroom.accenture.com\/news\/consumers-welcome-personalized-offerings-but-businesses-are-struggling-to-deliver-finds-accenture-interactive-personalization-research.htm\" target=\"_blank\" rel=\"noopener noreferrer\"><u>75 percent<\/u><\/a> of the consumers.<\/p>\n<h3 id=\"item3-4\">4. Leverage AI and machine learning<\/h3>\n<p>Technological advancements like artificial intelligence and machine learning have helped derive meaningful insights from customer behavioral data.<\/p>\n<p>AI systems are even capable of reading and collecting information from large quantities of surveys, reviews, and other business-customer interactions.<\/p>\n<p>The technology allows retailers to dive into customers&#8217; preferences and develop a holistic oversight for their upcoming customer experience strategy.<\/p>\n<h3 id=\"item3-5\">5. Enable predictive analysis<\/h3>\n<p>Traditional surveys like CSAT and CES can only take you so far. We highly recommend a more modern approach to CX by introducing <a href=\"https:\/\/www.mckinsey.com\/business-functions\/marketing-and-sales\/our-insights\/prediction-the-future-of-cx\" target=\"_blank\" rel=\"noopener noreferrer\"><u>predictive analysis<\/u><\/a> \u2014 a strategy to assess and leverage historical data, evolving patterns and trends to predict the future.<\/p>\n<p>In this case, retailers can use predictive analysis to analyze evolving customer behaviors and easily maneuver their CX strategies to meet the changing demands.<\/p>\n<h3 id=\"item3-6\">6. Build a customer loyalty program<\/h3>\n<p>Most retail brands have a customer loyalty program to lure customers into becoming members. A customer loyalty program is essentially a scheme that helps retail customers earn points or rewards whenever they make purchases at your store.<\/p>\n<p>Members of the program can be subjected to exclusive offers, benefits, discounts, products, and experiences. Such exclusivity makes customers feel cared for, which eventually leads to improved customer experience.<\/p>\n<h3 id=\"item3-7\">7. Use the right technology<\/h3>\n<p>Almost <a href=\"https:\/\/www.shopify.com\/retail\/retail-statistics\" target=\"_blank\" rel=\"noopener noreferrer\"><u>55 percent<\/u><\/a> of customers want their brands to rely on advanced technology to provide excellent customer experiences.<\/p>\n<p>With the right technology, retailers will find it easier to have more human interaction with the customers, while ensuring omnichannel shopping experiences for them.<\/p>\n<p>Retailers&#8217; tech inventory should comprise social listening tools, chatbots, experience management software, and other marketing tools.<\/p>\n<h3 id=\"item3-8\">8. Ensure the human element<\/h3>\n<p>Despite adding modern tools and relying on technologies like AI and machine learning for improving CX, retailers should strive to connect with customers on a more personal and human level.<\/p>\n<p>The human element in the buyer journey ensures that customer experiences are more intuitive, which is only possible if you keep collecting customer data across all touchpoints.<\/p>\n<p>The data will help you address specific customer needs \u2014 showcasing your retail brands&#8217; intent to listen to customers.<\/p>\n<h3 id=\"item3-9\">9. Smooth digital experience in physical stores<\/h3>\n<p>Modern-day customers have accepted the digital nature of modern shopping. This gives retailers an excellent opportunity to use tech to simplify the customer experience.<\/p>\n<p>Retailers should install digital devices (digital kiosks) in their physical stores to uncomplicate the buying experience.<\/p>\n<p>Moreover, the use of multi-channel sync apps will not only help add consistency to this CX strategy but also make it easier for retailers to fix any technical errors in the digital CX experience.<\/p>\n<h3 id=\"item3-10\">10. Prioritize customer security<\/h3>\n<p>As retailers tend to add more and more tech to their arsenal, the risk of security breaches has significantly increased.<\/p>\n<p>Customers want fast, hassle-free buying experiences and payments too! In this ultra-fast world, retailers should double-check their security measures and ensure solid customer data management.<\/p>\n<p>Not just that, you should consistently reassure customers of the efforts you are taking to secure their experiences at your store. All this adds up to the customers&#8217; experience.<\/p>\n<h3 id=\"item3-11\">11. Celebrate the most loyal customers on social<\/h3>\n<p>Why not? These customers have been with your brand for a long time and are willing to make more and more purchases. Celebrate your most loyal customers on social media to show how much you care about them.<\/p>\n<p>Allowing these customers to create user-generated content for your brand will also help with referrals! Shower them with love in the form of exclusive discounts, free products, special coupons, and experiences.<\/p>\n<h3 id=\"item3-12\">12. Solicit customer feedback regularly<\/h3>\n<p>We already mentioned the need to add predictive analysis to your CX strategy. However, it is important to create a balance between predictive analysis and the traditional approach to seeking customer feedback.<\/p>\n<p>We highly recommend retailers conduct CSAT and CES surveys regularly across channels to ensure active customer engagement, which in return, will provide you with honest feedback, reviews, and opinions to build an impeccable CX strategy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/justfeedback.com\/blog\/wp-content\/uploads\/2023\/11\/8879673.jpg\" alt=\"business growth, customer journey, customer satisfaction\" \/><\/p>\n<h2 id=\"item4\">How to measure retail customer experience?<\/h2>\n<p>What are some of the important metrics retailers need to measure in order to improve retail customer experience? We have shortlisted the metrics that can help retailers determine the state of customer experience at their online and offline stores.<\/p>\n<p>Let&#8217;s discuss them briefly.<\/p>\n<h3 id=\"item4-1\">1. Customer experience<\/h3>\n<h4 id=\"item4-1-1\">Customer satisfaction<\/h4>\n<p>We have covered customer satisfaction in some of our previous guides. Retailers can use customer feedback surveys and social media metrics to determine the quality of interactions across channels.<\/p>\n<h4 id=\"item4-1-2\">Store experience<\/h4>\n<p>It&#8217;s crucial to learn about customers&#8217; experience inside the store. This can be done by determining the CSAT survey score with questions like \u2014 \u201cHow would you rate your satisfaction with the most recent experience?\u201d<\/p>\n<h4 id=\"item4-1-3\">Product value<\/h4>\n<p>Retailers must have an idea of whether or not customers find the products in their store valuable enough to make a purchase.<\/p>\n<p>We suggest running a CSAT survey with a question similar to \u2014 \u201cWas the product you purchased worth the amount you paid?\u201d<\/p>\n<h4 id=\"item4-1-4\">Customer Effort Score<\/h4>\n<p>It is important for retailers to make the shopping experience in their offline and online stores relatively seamless.<\/p>\n<p>They should determine the Customer Effort Score by asking survey questions like \u2014 \u201cHow easily did you purchase the product or get your problem resolved?\u201d<\/p>\n<h4 id=\"item4-1-5\">Response rates<\/h4>\n<p>Customer engagement is the cornerstone of running a successful retail business. You should know how well and quickly your team connects with a troubled customer online.<\/p>\n<p>Make sure you figure out the total number of customers engaged with or replied to in a time period, also called the Response Rate.<\/p>\n<h4 id=\"item4-1-6\">Response times<\/h4>\n<p>Customers might leave dissatisfied despite you providing them with an excellent solution, especially if you didn&#8217;t attend to them quickly enough.<\/p>\n<p>Timing is everything. So ensure your team tracks the average time it takes for your brand to respond to customers.<\/p>\n<h4 id=\"item4-1-7\">Completion time<\/h4>\n<p>Are you even providing a complete solution to the customers&#8217; problems? And if you are, how long does it take for you to resolve their issues? Retailers should have an idea of the average time it takes for their team, agents, or customer reps to complete an action.<\/p>\n<h3 id=\"item4-2\">2. Customer behavior<\/h3>\n<h4 id=\"item4-2-1\">Store visits<\/h4>\n<p>A good reflection of satisfied customers is the number of times they make purchases from a retail store. The more the number of transactions per month, the higher the chances of customers rating your store for satisfactory CX.<\/p>\n<h4 id=\"item4-2-2\">Spend per visit<\/h4>\n<p>How much do your customers spend every time they make a transaction at your store? Retailers must realize that customer behavior and patterns can be mapped by tracking the average spend per visit, also called basket size per transaction.<\/p>\n<h4 id=\"item4-2-3\">Product spend<\/h4>\n<p>Since retailers have an array of products to sell in their stores, they should ensure proper product segmentation to track revenue by category. Moreover, they need to track how well they perform upselling or cross-selling their products.<\/p>\n<h3 id=\"item4-3\">3. Business results<\/h3>\n<h4 id=\"item4-3-1\">Net Promoter Score<\/h4>\n<p>We have covered Net Promoter Score in incredible detail in some of our previous posts. So make sure you go through them to use NPS as a profitable tool.<\/p>\n<p>Net Promoter Score is essentially a tool to measure customers&#8217; willingness to recommend your retail brand, product, or service to their network.<\/p>\n<h4 id=\"item4-3-2\">Word-of-mouth referral<\/h4>\n<p>Word-of-mouth is the oldest form of marketing, and it still works!<\/p>\n<p>Retailers should ask questions (CSAT survey) encouraging their customers to refer their brands to friends and families \u2014 \u201cOn a scale of 1 to 10, how willing are you to refer our store to your friends and family?\u201d<\/p>\n<h4 id=\"item4-3-3\">Customer acquisition cost<\/h4>\n<p>Another factor that helps determine customer experience in retail is Customer Acquisition Cost. This is because retailers should know how much they have to spend to bring in new customers.<\/p>\n<p>A high cost of acquisition can be related to poor retail customer experience.<\/p>\n<h4 id=\"item4-3-4\">Customer churn<\/h4>\n<p>This is the most dreaded performance metric for all business owners. Customer Churn is essentially the percentage of customers a business loses over a time period. The higher the churn, the lower the customer experience at your retail store.<\/p>\n<h2>Final thoughts!<\/h2>\n<p>Customer retention, loyalty, advocacy, and lifetime value are all highly influential factors that impact retail businesses, and luckily, you can improve them by optimizing your existing retail CX strategy.<\/p>\n<p>The idea is to build a holistic retail experience that complements your omnichannel experience strategy.<\/p>\n<p>We believe the set of retail customer experience strategies mentioned in the guide will help you take the right action and make decisions that facilitate a seamless shopping experience for customers.<\/p>\n<p>Lastly, we would suggest retailers frequently touch base with changing customer behaviors and evolving retail industry trends to give their CX a more contemporary makeover. Did you find this guide helpful?<\/p>\n<p>Let us know if you have any questions. Also, don&#8217;t forget to check out other informative posts on the blog!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer experience is the backbone of retail success. It&#8217;s as simple as that. Happy customers tend to return, make repeated purchases, and even consider subscribing to your loyalty programs. In other words, customer experience can make or break your retail business. Having said that, how are you planning to optimize your retail customer experience before [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":2021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[14],"class_list":["post-2004","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-tips","tag-cx","post_format-post-format-image"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/justfeedback.com\/blog\/wp-content\/uploads\/2023\/11\/9484470.jpg","_links":{"self":[{"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/posts\/2004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/comments?post=2004"}],"version-history":[{"count":12,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/posts\/2004\/revisions"}],"predecessor-version":[{"id":2307,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/posts\/2004\/revisions\/2307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/media\/2021"}],"wp:attachment":[{"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/media?parent=2004"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/categories?post=2004"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/justfeedback.com\/blog\/wp-json\/wp\/v2\/tags?post=2004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}