All plans have a cap on the maximum number of responses that can be collected in a single monthly billing cycle. Once the limit is reached surveys will no longer show, and no more responses will be captured. If you have a shareable survey a message will be displayed informing the visitor that the survey is not available.

Once you reach 75% of your monthly response allocation we'll notify you that your limit is nearing. You can of course choose to upgrade your plan if you think the limit will be reached to continue collecting responses.

Absolutely, you have complete control over your plan and can upgrade / downgrade at any time from your billing section of your account. If you choose to upgrade your plan you'll be charged a pro-rata rate for the remainder of the month. If you choose to downgrade, the new cost and allocation will be in effect at your next renewal date.

Plans can be cancelled at any time and cancellations take effect at your next billing date. No charge will be taken at that point and your plan will be terminated. All data will be permanently deleted and cannot be recovered.

Free trials are available for 7 days. As you near the end of your trial period we'll send you a reminder email. If you choose to add billing information to your account, we will automatically charge your account for the plan you're using and from that point on charge monthly, until your plan is cancelled. This will ensure no loss of service once your trial comes to an end.

If you choose not to add billing information during your trial period, then any active surveys you have will stop working once your trial ends. No further data will be collected and you'll need to select a paid plan and add billing details to reactivate the service.

Yes, the free plan is highly limited and suitable only for very small usage requirements. The free plan contains the same benefits as our essential plan, however there is a limit of 10 responses / month.

Consulting is available for data analysis engagements and custom builds depending on client requirements. Custom solutions can be developed for hosting on either our cloud servers or yours. For a quote please reach out at here.

User experience (UX) is essentially how a users feels when they engage with your business. For digital businesses, user experiene focuses heavily around your website and app. This includes this like your design, checkout flow and customer service.

Good UX design enhances the usability of a product and makes it easy for users to achieve their goals. It also increases user satisfaction, loyalty, and conversion rates.

In short, UX design is all about creating products that give people a great experience.

User experience is important because it determines how likely users are to keep using a product or service. If they have a positive experience, they're more likely to come back. If they have a negative experience, they're less likely to continue using the product or service.

Good user experience takes into account all aspects of how users interact with a product or service, from the initial purchase to continued use. This includes everything from the design of the user interface to customer support.

By making sure that all aspects of the user experience are positive, you can encourage customers to keep coming back.

We offer a range of micro surveys designed spefically to get feedback from your users at different touchpoints. Whether you want to know if your users would recommend you to others, or how they're experience was when dealing with you, our surveys can help.

Data retention comes as standard in all our plans, so you can easily monitor your feedback performance over time to see exactly how you're performing in different key areas.

Micro surveys focus on getting results... fast! Your users are busy, and do they really have the time to spend 10 minutes answering a survey among everything else they're doing. Probably not.

That's why micro surveys are so useful. We focus on asking 1 question and immediately collect the result. Our analysis then focuses on the result of the rating the user provided, instead of spending time trawling through text that may not add any additional insight.

Because of how quick they are to setup, answer plus the insight provided, micro surveys are great for getting feedback.