Terms of Service
Last updated: April 04, 2022
- User Accounts
- Copyright Policy
- Intellectual Property
- Your Feedback to Us
- Links to Other Websites
- Limitation of Liability
- "AS IS" and "AS AVAILABLE" Disclaimer
- Governing Law
- Disputes Resolution
- For European Union (EU) Users
- United States Federal Gov Provisions
- United States Legal Compliance
- Severability and Waiver
- Translation Interpretation
- Changes to These Terms of Service
- Contact Us
The website justfeedback.com (JustFeedback), and all associated sub-domains, are owned by Sarka Insights Ltd. The parent company for JustFeedback is Sarka Insights Ltd.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Please read these terms of service carefully before using Our Service.
For the purposes of these Terms of Service:
1.1. Application means the software We provide hosted on justfeedback.com and also tracking code provided which is installed by You on any website or application of Your choice. The SaaS application is named JustFeedback.
1.2. Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
1.3. Account means a unique account created for You to access our Service or parts of our Service.
1.4. Country refers to: United Kingdom
1.5. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sarka Insights Ltd, Boyce's Building 40-42 Regent Street, Clifton, Bristol, United Kingdom, BS8 4HU.
1.6. Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
1.7. Device means any device that can access the Service. These include but are not limited to computers, digital tablets and mobile phones.
1.8. Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
1.9. Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
1.10. Promotions refer to contests, sweepstakes or other promotions offered through the Service.
1.11. Service refers to the Application or the Website or both.
1.12. Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
1.13. Terms of Service (also referred as "Terms") mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.
1.14. Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
1.15. Website refers to JustFeedback, accessible from https://justfeedback.com.
1.16. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2.1. These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.
2.2. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service then You may not access the Service.
2.3. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
3.1. Subscription period
3.1.1. The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.
3.1.2. At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
3.2. Subscription cancellations
3.2.1. You may cancel Your Subscription renewal either from your subscriptions page in Your Account area or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
3.3.1. You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
3.3.2. Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
3.4. Fee Changes
3.4.1. The Company, in its sole discretion and at any time, may modify the Subscription fees.
3.4.2. The Company, in it's sole discretion will decide if existing users will be required to pay the new fee, or can continue future renewals at the old fee. Where a fee change applies to existing users, You will be given at least 28 days notice to cancel Your subscription before incurring a renewal fee at the new rate. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
3.5.1. Except when required by law, paid Subscription fees are non-refundable.
3.5.2. Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
3.6. Free Trial
3.6.1. The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
3.6.2. You may be required to enter Your billing information in order to sign up for the Free Trial.
3.6.3. If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
3.6.4. At any time and without notice, the Company reserves the right to (i) modify the terms of service of the Free Trial offer, or (ii) cancel such Free Trial offer.
5.1. Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
6. User Accounts
6.1. When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
6.2. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
6.3. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
6.4. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
7.1. Your Right to Post Content
7.1.1. Our Service allows you to white-label certain features, and assign custom logo. When doing so the content (e.g. image file) will be uploaded and stored on our servers. You are responsible for the Content that You post or upload to the Service, including its legality, reliability, and appropriateness.
7.1.2. By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
7.1.3. You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
7.2. Content Restrictions
7.2.1. The Company is not responsible for the content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.
7.2.2. You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable.
7.2.3. The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
7.3. Content Backups
7.3.1. Although regular backups of Content are performed, the Company do not guarantee there will be no loss or corruption of data.
7.3.2. Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
7.3.3. The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
7.3.4. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.
8. Copyright Policy
8.1. Intellectual Property Infringement
8.1.1. We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
8.1.2. If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at firstname.lastname@example.org and include in Your notice a detailed description of the alleged infringement.
8.1.3. You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.
8.2. DMCA Notice and DMCA Procedure for Copyright Infringement Claims
8.2.1. You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
- A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
- Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
- Your address, telephone number, and email address.
- A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
- A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.
8.2.2. You can contact our copyright agent via email at email@example.com. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.
9. Intellectual Property
9.1. The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
9.2. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
9.3. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
10. Your Feedback to Us
10.1. You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
11. Links to Other Websites
11.1. Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
11.2. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
11.3. We strongly advise You to read the terms of service and privacy policies of any third-party web sites or services that You visit.
12.1. We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Service.
12.2. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account you can choose to delete your account from the profile section of Your Account. Once an account is delete, all data is permanently deleted and cannott be recovered.
13. Limitation of Liability
13.1. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 50 GBP if You haven't purchased anything through the Service.
13.2. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
13.3. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
14. "AS IS" and "AS AVAILABLE" Disclaimer
14.1. The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
14.2. Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
14.3. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
15. Governing Law
15.1. The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
16. Disputes Resolution
16.1. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
17. For European Union (EU) Users
17.1. If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
18. United States Federal Government End Use Provisions
18.1. If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
19. United States Legal Compliance
19.1. You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
20. Severability and Waiver
20.1.1. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
20.2.1. Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
21. Translation Interpretation
21.1. These Terms of Service may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
22. Changes to These Terms of Service
22.1. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
22.2. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
23. Contact Us
If you have any questions about these Terms of Service, You can contact us:
By email: firstname.lastname@example.org
By visiting this page on our website: https://help.justfeedback.com/contact.
By mail: Sarka Insights Ltd, Boyce's Building 40-42 Regent Street, Clifton, Bristol, United Kingdom, BS8 4HU