Insights

What Is A Good Survey Response Rate? (+ Essential Tips)

When you send surveys to your target audience, how sure are you that the responses received are enough? The appropriate survey...

Almost all product and service-based companies pledge high-quality user experience for their customers. But how many...

Do you take time out of your schedule to respond to online reviews? Do online reviews matter? How should you tackle...

Did you know that you can turn detractors into promoters? It’s true! According to the Net Promoter Score (NPS) methodology, if...

Customer service experience is one of the most important things that a company can offer its customers. It can make or...

Every successful business has a highly motivated workforce working behind-the-scenes day in and day out. Also...

Businesses, regardless of whether product-based or service-based, have to learn the nuances of improving user...

Dealing with unhappy customers and detractors on your net promoter score isn’t easy. Along with business growth, marketing, and...

You thought collecting the customer feedback data and conducting extensive analysis is the end of the job? Too soon. That’s just...