Insights

How To Get NPS Promoters? (+ Turn Detractors Into Promoters)

Did you know that you can turn detractors into promoters? It’s true! According to the Net Promoter Score (NPS) methodology, if...

Customer service experience is one of the most important things that a company can offer its customers. It can make or...

Every successful business has a highly motivated workforce working behind-the-scenes day in and day out. Also...

Businesses, regardless of whether product-based or service-based, have to learn the nuances of improving user...

Dealing with unhappy customers and detractors on your net promoter score isn’t easy. Along with business growth, marketing, and...

You thought collecting the customer feedback data and conducting extensive analysis is the end of the job? Too soon. That’s just...

Net Promoter Score (NPS) is a metric that gauges customer satisfaction and loyalty. It’s calculated by asking customers how...

When conducting research, we always run into the dilemma of using either surveys or questionnaires. The problem is that...

Most candidates applying for a role in an organization have the intent to present themselves in an ideal...