Customer Success vs. Customer Support. What’s the difference?
Do you know the difference between customer success and customer support? If not, you’re not alone. Many business owners...
Insights
What is a Feedback Loop & How Do They Work? (+ Examples)
Companies that produce customer-centric strategies often find themselves leading the competition. They put their money...
What is Net Promoter Score (NPS) & Why It Matters?
Almost every company on the planet vouch for providing an excellent customer experience. “Customer satisfaction is our...
Get Better Feedback Without Leading Questions (+ Examples)
The use of leading questions are a sure-shot sign of a brand that assumes customer feedback and tries to build on...