Tips

22 Essential Metrics For Customer Service (+ Examples)

Selling is only half the job done. The other half, a crucial half, is supporting. After all, exceptional customer service goes...

If you’re looking for ways to improve user experience (UX) online to get more conversions, you’re in the right place. In...

Does your business do enough to ensure employee well-being and happiness? Well, these are two important metrics that all...

A well designed survey can provide valuable insights into your customers thoughts. However, if the survey is poorly designed...

Did you know that in the United States, online sales are expected to reach $1.3 trillion by 2025? That’s a lot...

NPS, or Net Promoter Score, has become a popular metric for customer loyalty and satisfaction. It is calculated by...

Preparing for job interviews can be nerve-wracking, no matter how many you’ve gone through. Even if you think your answers...

Modern-day customers have a truckload of options — a fact that tends to push companies to aggressively improve their customer service...

Do you want to know how to increase your Net Promoter Score (NPS)? In this article, we will discuss some simple...