Insights

NPS vs CSAT: Why are both so important? (Complete Guide)

Ask any business owner and they’ll tell you how crucial customer loyalty or satisfaction is to their business effectiveness. Some may...

Did you know that 74 percent of modern-day consumers are likely to switch brands when subjected to a complicated...

Customer satisfaction is an objective that almost every company has an eye on. And to their help comes various customer...

Are you one of the companies that spend countless hours on target market research, but end up with no tangible progress...

Feedback is essential for success. That’s where JustFeedback can help! When it comes to growing your business, always remember...

With the ever-growing competition in the business, standing out from the rest of the pack is becoming increasingly difficult. So, what...

With the increase in customer expectations and the need for organizations to differentiate themselves, the use of customer...

Your best data may well be the data you gather yourself. This means that when you need to conduct marketing research...

Ambiguity in any business process can wreak havoc on sales and its future. Conducting customer or employee surveys is...