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What Is Customer Service Vision? (+ How To Create One?)

Simon Sinek, the renowned New York best-selling author, once said — “It’s not what you do, it’s why you do it.”...

Do you have a system in place to keep track on your employee’s behavior and the overall picture of the work...

Are you looking to ask highly reliable questions in your next Customer Effort Score survey? You’re in for a treat! We...

Most businesses work on their CX strategies with the goal of making a lasting impression on customers that ultimately boosts brand...

Are you looking for more ways to gather data and insights from your customers? If so, you should consider using surveys....

Let’s put it like it is – customer satisfaction is a complicated metric to measure. And that’s primarily because it is...

Have you ever felt a strange sense of emptiness when you walk away from a customer service interaction? It’s like that...

It’s no secret that good survey design is key to getting accurate data. But what are the principles of good survey...

Ask any business owner and they’ll tell you how crucial customer loyalty or satisfaction is to their business effectiveness. Some may...