Insights

7 Types of Surveys You Need to Start Using Today (With Examples)

Are you looking for more ways to gather data and insights from your customers? If so, you should consider using surveys....

The business world is rapidly changing. Companies are realizing the importance of diversity and inclusion in the workplace...

What’s the difference between a survey and a questionnaire? A lot of people use these terms interchangeably, but they actually have...

Customer service experience is one of the most important things that a company can offer its customers. It can make or...

Did you know that you can turn detractors into promoters? It’s true! According to the Net Promoter Score (NPS) methodology, if...

It’s no secret that good survey design is key to getting accurate data. But what are the principles of good survey...

Do you take time out of your schedule to respond to online reviews? Do online reviews matter? How should you tackle...

Let’s put it like it is – customer satisfaction is a complicated metric to measure. And that’s primarily because it is...

Did you know that even a single complaint can have long-term damage on your brand? Well, for that one customer who...