What Is A Good NPS Score & How To Improve Your Score
Net Promoter Score (NPS) is a metric that gauges customer satisfaction and loyalty. It’s calculated by asking customers how...
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How To Deliver Excellent Customer Service Across Your Business
Great customer service is key to any successful business. When customers have a positive experience with your company, they...
Customer Success vs. Customer Support. What’s the difference?
Do you know the difference between customer success and customer support? If not, you’re not alone. Many business owners...
Principles of Good Survey Design: Get the Data You Need
It’s no secret that good survey design is key to getting accurate data. But what are the principles of good survey...
How to Respond to Positive and Negative Reviews
Do you take time out of your schedule to respond to online reviews? Do online reviews matter? How should you tackle...
Why Customer Satisfaction Surveys are Important
Let’s put it like it is – customer satisfaction is a complicated metric to measure. And that’s primarily because it is...
Net Promoter Score vs. Customer Satisfaction Survey
Did you know that even a single complaint can have long-term damage on your brand? Well, for that one customer who...
Grow Your Business With JustFeedback. The Starter How To Guide!
Feedback is essential for success. That’s where JustFeedback can help! When it comes to growing your business, always remember to keep...